Mobile phones and modern telecommunications allow operators to maintain contact with drivers while they are away from the depot.
Operators can amend planned operations quickly when circumstances change.
CANbus and other vehicle technology can provide information about driver performance and behaviour.
Information that may be monitored includes:
Fuel economy.
Use of gears and clutch.
Over-revving of the engine.
Harsh braking and deceleration.
Use of cruise control.
Digital tachographs, introduced in 2006 according to the source, give management access to more information than older analogue chart-based systems.
The source notes the development of second-generation smart tachographs incorporating GPS tracking and wireless data transmission for remote checking by enforcement authorities.
Smartphone technology can also support lone workers:
Applications can monitor movement.
An alert can be generated if the phone has not moved for a specified period.
A panic button can provide a way for a driver to signal an emergency.